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Last Updated – 19 October 2018

Welcome to the website (“Website”) of Go Explore Travel (Pty) Ltd (“Go.Explore”, “We”). This Website is operated by Go.Explore and has been created to provide information about our company and its services (“Services”) to our users (“Users”, “You”).

This Privacy Policy (“Privacy Policy”, “Agreement”) describes how Go.Explore collects, uses, processes and discloses your personal information (“Personal Data”), in conjunction with your access to and use of the Go.Explore Website and Services.

Personal Data We Collect

Go.Explore may collect Personal Data and other information from you when you interact with us through the Website or the Services. This is generally collected from you when you voluntarily provide such information such as when you register as a Member in order to gain access to the Services (e.g. name, email address, nationality and payment information), use certain Services, contact us with enquiries or respond to one of our surveys.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Go.Explore as well as the offices and servers of Third Party Suppliers and affiliates (“Related Parties”) which are involved in the fulfilment of your travel arrangements.

International Transfer

Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Non-Identifiable or Aggregated Data

When you interact with Go.Explore through the Website or Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Go.Explore may store such information itself or such information may be included in databases owned and maintained by Go.Explore’s Related Parties. This Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website, the number of visitors to each page of our Website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Go.Explore Services. Also, in an ongoing effort to better understand and serve the Users of the Services, Go.Explore often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Go.Explore may share this non-identifiable and aggregate data with its Related Parties, but this type of non-identifiable and aggregate information does not identify you personally. Go.Explore may also disclose aggregated user statistics in order to describe our services to current and prospective Related Parties for other lawful purposes.

Our Use of Your Personal Data and Other Information

Go.Explore uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such Services and to monitor your use of such Services.

Go.Explore and Related Companies may also use your Personal Data and other personally non-identifiable information collected through the Website to help us improve the content and functionality of the Website, to better understand our users and to improve the Services. Go.Explore and its Related Companies may use this information to communicate with you regarding the Services or to tell you about Services we believe will be of interest to you. If at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please do so at any time by clicking the unsubscribe link in the newsletter. Note however that as user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Services including, but not limited to, billing or service notifications.

If Go.Explore intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information

Go.Explore is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain Related Parties without further notice to you, as set forth below.

  1. Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be transferred.
  2. Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
  3. Agents, Consultants and Related Parties: Go.Explore, like many businesses, may hire other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  4. Third Party Services and Related Parties: Portions of the Go.Explore Service might implement software solutions from Third Parties. Your use of these Third Party Services is subject to the respective service’s terms of use.
  5. Legal Requirements: Go.Explore may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Go.Explore, (iii) act in urgent circumstances to protect the personal safety of users of the Website or the public, or (iv) protect against legal liability.

Log Data

When you visit the Website, whether as a registered Member or a non-registered User just browsing (“Go.Explore User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to the Website, pages of the Website that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics. We use this information to monitor and analyse use of the Website and for the Website’s technical administration, to increase the Website’s functionality and user-friendliness, and to better tailor the Website and its Services to Go.Explore User’s needs. We also use this information to verify that Go.Explore Users meet the criteria required to process their requests. We do not treat Log Data as Personal Data or use it in association with other Personal Information, though we may aggregate, analyse and evaluate such information for the same purposes as stated above regarding other Non-Identifying or Aggregated Data.

Updating Personal Data

To keep your Personal Data accurate, current, and complete, please contact us on info@goexplore.travel. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Website or Services.

Testimonials

With your consent we may post your testimonial on the Website along with your name. If you want your testimonial removed please contact us on info@goexplore.travel.

Your Choices

You can use the Website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by Go.Explore other than Personal Data collected through the Website or Services. This Privacy Policy shall not apply to any unsolicited information you provide to Go.Explore through this Website or through any other means. This includes, but is not limited to, information posted to any public areas of the Website such as bulletin boards, comments on articles and posts, ratings of products (“Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (“Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Go.Explore shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

Links to Other Websites

This Privacy Policy applies only to the Website. This Website may contain links to other websites not operated or controlled by Go.Explore. The policies and procedures we described here do not apply to any Third Party Sites. The links from this Website do not imply that Go.Explore endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Integrating Third Party Services within the Services

The Website may allow you to enable various online third party services, such as social media and networking services (“Integrated Services”). By directly integrating these services, we make your online experiences richer and more personalized. To take advantage of this feature, we may ask you to provide us your username and password for the relevant Integrated Service. By enabling or logging in via such Integrated Services, you are allowing us to pass your log-in information to these service providers for this purpose. When you add an Integrated Services account to the Service or log into the Service using your Integrated Services account, we will collect your login information and other relevant information necessary to enable the Service to access that Integrated Service and your data contained within that Integrated Service. As part of such integration, the Integrated Service will provide us with access to certain information that you have provided to such Integrated Service, and we will use, store and disclose such information in accordance with this Privacy Policy. However, please remember that the manner in which Integrated Services use, store and disclose your information is governed by the policies of such third parties, and Go.Explore shall have no liability or responsibility for the privacy practices or other actions of any Integrated Services that may be enabled within the Service.

Security

Go.Explore takes reasonable steps to protect the Personal Data provided via the Website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

Changes to Go.Explore’s Privacy Policy

The Website and our business may change from time to time. As a result, at times it may be necessary for Go.Explore to make changes to this Privacy Policy. Go.Explore reserves the right to update or modify this Privacy Policy at any time without prior notice. Please review this policy periodically, especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

The EU General Data Protection Regulation (GDPR)

In May 2018, a new data privacy law known as the EU General Data Protection Regulation (“GDPR”) became effective. The GDPR requires Go.Explore to provide Go.Explore Users with more information about the processing of their Personal Data.

The GDPR requires us to tell you about the legal ground we’re relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in this privacy policy above will typically be due to one of the following reasons.

  1. You provided your consent;
  2. It is necessary for our contractual relationship;
  3. The processing is necessary for us to comply with our legal or regulatory obligations;
  4. The processing is in our legitimate interest as a booking platform for travellers (e.g. to protect the security and integrity of our systems and to provide you with customer service).

Transfer of Personal Data

As Go.Explore is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to Related Parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.

Personal Data Retention

We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 7 years.

Your Rights

Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.

You can exercise these rights by contacting us on info@goexplore.travel. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.

If you have a complaint about how we handle your Personal Data, please contact us on info@goexplore.travel. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.

Data Controller vs Data Processor

EU data protection law makes a distinction between organizations that process Personal Data for their own purposes (“Data Controllers”) and organizations that process personal data on behalf of other organizations (“Data Processors”).

Go.Explore may act as either a Data Controller or a Data Processor depending on the circumstances.

If you create an account with us, Go.Explore will be a Data Controller in respect of the Personal Data that you provide as part of your account. We will also be a Data Controller of the Personal Data that we have obtained about the use of the Website and Services. We use this to conduct research and analysis to help better understand and serve Go.Explore Users of the Services as well as to improve our Website.

When you use your account to book a trip, we will process your Personal Data to help administer that trip on behalf of the Related Parties (e.g. sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Related Parties target their trip and trip planning. In these circumstances, Go.Explore merely provides the “tools” for Related Parties. Go.Explore does not decide what Personal Data to request on Related Parties registration forms, nor is it responsible for the continued accuracy of any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Related Parties as the Data Controller, not to Go.Explore.

Go.Explore Cookie Policy

Last Updated – 19 October 2018

Go.Explore’s Website may use Cookies and other tracking technologies when you visit our website (www.goexplore.travel), to help customise the Website and improve your User experience.

By using our website and agreeing to this Cookie Policy, you acknowledge and accept our use of Cookies in accordance with the Terms of this Cookie Policy.

What are Cookies?

Cookies are small text files that can be placed on your computer or mobile device that uniquely identify your browser or device. Cookies allow our Website or Services to know if your computer or device has visited our Website or Services before. Cookies can then be used to help understand how the Website or Services are being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

What types of Cookies does Go.Explore use?

  1. Necessary Cookies – help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these Cookies.
  2. Preference Cookies – enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  3. Statistics Cookies – help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

How long will Cookies stay on your device?

The length of time a Cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” Cookie. Session Cookies will only stay on your device until you stop browsing. Persistent cookies stay on your device until they expire or are deleted by yourself as the User.

Third Party Cookies

Third-party cookies may be placed on your device by someone providing a service for Go.Explore including, but not limited to, helping us understand how our Website and Service is being used.

Changes to Cookie Policy

Go.Explore reserves the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Website, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subjected to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Website after the date such revised Cookie Policy is posted.

Contacting Go.Explore

If you have any questions about these Terms, please contact us on info@goexplore.travel.

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